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Frequently Asked Questions

Does Peekaboo Pictures have any video tutorials to help me make a Photo Book?
Yes. Photo Finale “How-To-Videos” are available online by clicking the green link. Choose the video topic(s) you would like to view.

Do I need to register or sign up?
No. The main benefit of becoming a member is to access your albums.

How Do I upload images?
It’s easy. Just follow the step-by-step instructions on the upload page. Make sure you allow the upload control to install in your browser. Photo Finale “How-To-Videos” are also available online. Click on the green link and you will be routed to several available video tutorials. Choose the topic(s) you would like to view.

Is Microsoft® Silverlight™ Free?
Yes. Microsoft® has made the Silverlight™ browser plug-in available for all supported platforms and browsers absolutely free. Microsoft® Silverlight™ is a cross-browser, cross-platform, and cross device plug-in for delivering the next generation of media experiences and rich interactive applications for the Web.

Is Apple Macintosh Supported?
Photo Finale Web Albums fully support Macintosh for photo album sharing, ordering, and other features.

What browsers are supported?
For Windows systems Photo Finale Web supports Internet Explorer 6 or higher and Firefox 1.5 or higher. For Macintosh systems Safari and Firefox 1.5 or higher are supported. Internet Explorer for Macintosh is not supported.

How long does it take to receive my order once placed?
We ask our customers to allow a two to three week window for delivery, although delivery is typically faster.

What photo file types are supported?
.JPG, .PNG, AND .TIF photo file types are supported.

Is PayPal an option for payment?
Currently no, but we will consider PayPal as a payment option in the near future.

Will my payment transactions be processed safely and securely?
Yes. You can shop at www.peekaboopictures.com with confidence. We have partnered with Authorize.Net,a leading payment gateway since 1996, to accept credit cards, and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.peekaboopictures.com is registered with the Authorize.Net Verified Merchant Seal Program.

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